Sustainable personal care and cleaning products, all designed to look after you and the planet.

Terms & Conditions

Terms & Conditions

Slam Dog Limited T/as Reefyll
8 Thornton Close, Newnham, Daventry, NN11 3HW, United Kingdom

UK Registration No.  9895081

VAT no.

227 5396 88

The following terms and conditions apply to all transactions with Slam Dog Limited T/as Reefyll. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.


These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Making A Purchase: The friendly online store.

Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout Basket' and you will be asked for a few details that we need to be able to complete the order.

We accept all Major Credit Cards except American Express cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Credit Card Security when the order is placed at our website is our highest priority. Credit card numbers are encrypted using the highest available encryption. 

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. 

Payment and Price

All prices on our website are inclusive of VAT and delivery charges - the price you see is the price you pay. No hidden charges.
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

Typographical Errors 
In the event a product is listed at an incorrect price due to typographical error , taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Payment Methods 
On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. 

Availability of Goods 
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Information

What are the delivery Options?

Free Standard Delivery (UK Mainland Only)

All of our products have a free delivery option for Mainland UK. For the majority of products this will be 2-3 working days but each product will have its own delivery time displayed on the page and at the basket page. 

Mainland UK

All of our products can be delivered to any UK Mainland addresses. Certain postcodes may take 2 days for delivery

Northern Ireland

Northern Ireland delivery is at this moment included as Free Delivery

Republic of Ireland

Republic of Ireland delivery options are currently restricted due to Custom's clearance requirements.

Channel Islands, Isle of Man and Scottish Islands

Currently at this moment Free Delivery

Returns Policy

If you change your mind or are unhappy with your product then don’t worry we offer an extended returns policy where you can return the item within 7 days for a full refund. Whatever the reason we will take your order back within 7 days for a full refund. You will be responsible for the return of the goods to us and any return shipping costs. 

Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund.

Under UK Law the distance selling regulations 2000 states that a customer can return the goods for any reason within 7 days of the date after the delivery date provided it is returned with the original packaging and all items returned in the condition they were received. 

If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used . You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.

How do I Return my order?

Should you wish to return your goods then please contact us and we will process your return for you. Please do not write on the box as the items do need to be returned in a saleable condition. A small label will suffice. Please note that to enable you to return your goods we ask that they are returned as new with all the original packaging unopened. Unfortunately we are unable to accept returns where they have been opened, used or modified in any way. Additional charges may apply if the product is returned in a non-saleable condition.



You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

Slam Dog Limited T/as Reefyll
8 Thornton Close, Newnham, Daventry, NN11 3HW, United Kingdom

UK Registration No.  9895081

Slam Dog Privacy Policy

Slam Dog Ltd T/as Reefyll Privacy Policy

We are committed to safeguarding the privacy of our website visitors and customers; this policy explains how we do this.

What is the information we collect?

  1. To help us provide you with the best shopping experience we may collect, store and use the following kinds of information:
    • Information about your visits and activity on our website - including your IP address, browser type and version, operating system, referral source, length of visit, page views, website navigation.
    • To help provide you with the most relevant products and to allow you to check you recently viewed items to make your shopping experience easier.
  2. Personal information you provide to us for the purpose of purchasing a product including name, address, telephone numbers and email address.

Why do we need this information?

  • this information is vital to allow us to process and deliver your order. This information is shared with 3rd party suppliers such as Couriers as they also need this to deliver your order to you.
  • Information is also shared in encrypted form with third parties to perform ad measurement services on our behalf.
  1. Payment information.
    • We need to take your credit or debit card information to allow us to process your payment.
    • The card details you provide are fully encrypted and are not known to us or anyone else.
    • We do not store any card details on our servers
    • We do not pass your payment information details on to anyone else.
  2. Any other information that you may choose to send to us.

What do we use your information for?

Your data will be used for two broad purposes:

  1. Marketing communications

    After 25th May 2018, in-line with new legislation, Slam Dog Ltd T/as Reefyll will only send marketing communications to customers who have expressly opted-in to receiving it.
  2. Communications relating to your purchase

    Slam Dog Ltd T/as Reefyll reserves the right to hold personal data for contacting you with important information about your purchase(s). Namely, order and delivery confirmations, shipping and tracking information relating to your order, issues with the processing of card payments, or in the unlikely event of a product recall.

How long do we keep your information?

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Your right to opt-out of marketing communications

  • You can opt-out of receiving marketing communications at any time by clicking on the unsubscribe link at the bottom of any marketing email from us, by choosing to opt out by emailing us at . Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Use of third parties

There are some instances where data is shared with third parties for the essential purpose of fulfilling your order. For example, your address is shared with our courier companies for the purpose of delivering your order.

Encrypted data is shared with third parties to perform ad measurement services on our behalf.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

However, we only share the information that is necessary for any given purpose. Your data will never be sold to third parties for marketing purposes.

Other individual rights

From the 25th May 2018 new data protection legislation was introduced across the EU. You can read more about the rights this legislation gives to individuals on the website of the Information Commissioners Officer (ICO). Slam Dog Ltd T/as Reefyll take data protection laws seriously and have policies and procedures in place to ensure adherence to the law.


We use cookies when you visit our site. There are four main types of cookies – here's how and why we use them.

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as "Add to Basket" and "Save for Later".
  2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing or shopping at Slam Dog Ltd T/as Reefyll, these cookies will remember your preferences (such as sort order, display types etc), so we can make your shopping experience as seamless as possible, and more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third party websites.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Please read Google's privacy policy for further information.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the "help" section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.

Changes to this privacy policy

If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.

Your rights to access your personal information

You have a right to receive a copy of the personal data that we hold about you. Please use the contact us page to advise us.

Keeping your information

We need to hold records of your transactions with us for legal and accounting purposes. No records of card details are ever stored by us or any of our suppliers.

You can request at any time to have all data about you removed. Please contact us if you wish to do so.

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.